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What is a Non-Fault Accident Claim?

A non-fault accident occurs when another party is responsible for the incident. In these cases, the at-fault driver’s insurer covers all repair costs, replacement vehicles, and other related expenses.

Sapphire Garage is partnered with non-fault claims specialists who work directly with the at-fault insurer to ensure a smooth process, so you can focus on getting back on the road.

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How Does a Non-Fault Claim Work?

01
Notify Sapphire Garage Before Contacting Your Insurance

Start by notifying Sapphire Garage of your accident. We work with non-fault claims specialists who will take your details and guide you through initiating your non-fault claim, ensuring the process is smooth and hassle-free.

02
 Liability Assessment

The at-fault party’s insurer investigates and confirms responsibility for the accident. Once liability is established, their insurance covers all repair costs, courtesy vehicles, and related expenses.

03
Vehicle Recovery & Assessment

Your vehicle is repaired by our skilled technicians using OEM parts, ensuring it’s restored to pre-accident condition.

04
Repairs to Pre-Accident Standards

Your vehicle is repaired by our highly skilled technicians, using OEM parts and advanced equipment to ensure safety and quality.

Sapphire Garage place picture
4.5
Based on 246 reviews
Saqlain M. profile picture
Saqlain M.
11 months ago
Car had alignment issue, took it to a few garages, none of them could get the car to drive straight, sapphire garage is very knowledgeabe and got the car driving right the first time, not the cheapest but very professional👍
Keith M. profile picture
Keith M.
1 year ago
Used for my works van job has always been well done not very quick and don't know about what they charge but the job has always been good.
Rosemary H. profile picture
Rosemary H.
1 year ago
Hyundai recommended Sapphire garage to me. During my first telephone contact they were very helpful and arranged with me to assess my car and formulate a plan which Carlo did the next day. Carlo was extremely helpful and assisted us through the process of getting approval from the at fault party's insurance. He kept me up to date at all times by phone and email. The repair was completed efficiently and effectively and again communication was excellent. I was kept informed throughout the whole process. All of the staff were professional and friendly at all times. Nothing was too much trouble. Highly recommended.
Olivia H. profile picture
Olivia H.
1 year ago
Had a technical fault with my car and Carlo and the team at Sapphire Garage sorted it out quickly and efficiently. They kept me informed every step of the way, explaining what they were doing and why, which I really appreciated. The level of service was fantastic – the issue was fixed promptly, the price was very reasonable, and they even valeted my car and topped up the windscreen washer fluid! It’s clear they go the extra mile for their customers. I’d definitely recommend them and won’t be going anywhere else for any car needs in the future. Thanks again!
Michael M. profile picture
Michael M.
1 year ago
Amazing service, very efficient and fast responses to emails, lovely team and car was booked in and fixed within a couple of days.
faiz I. profile picture
faiz I.
1 year ago
Good place for your car body repairs
Steve R. profile picture
Steve R.
2 years ago
Recently had our VW Passat in for a rear end body repair,we would like to thank the team for a thoroughly professional service from start to finish, cannot recommend them highly enough. Thank you Steve/Sarah
Arkadiusz M. profile picture
Arkadiusz M.
2 years ago
Best alignment in the town😊 I'm so happy with the service I would like to thank the whole team 😊 finally my car drives straight as it should 🙌 Many thanks 👍🏻
Photo from customer review
Akhtar H. profile picture
Akhtar H.
2 years ago
10/10 quality on the job required. The estimator is a great credit to the business. Very professional and efficient.
Ed W. profile picture
Ed W.
2 years ago
Excellent service from start to finish.
thomas M. profile picture
thomas M.
2 years ago
Excellent Garage Excellent people, especially Amanda and Scott
Nicola R. profile picture
Nicola R.
2 years ago
My car was repaired after two accidents. I was really impressed with the speed and quality of the repairs. The people are very approachable and offered practical advice. Very pleased and have recommended them to everyone I know.
josh53sharp profile picture
josh53sharp
2 years ago
I have had 3 vehicles repaired by Sapphire over a few years and cannot recommend them highly enough. From the friendliness of the staff to the professional and honest way they deal with you - it’s a revelation in an industry traditionally with a good portion of “dodgy” work and overcharging. Two of my jobs were “unusual” but nothing phased the team at Sapphire and unlike other companies, you can even speak with the owner if needs be. Super guy. Leads from the front and sets the standards his staff work to.
VengerCam profile picture
VengerCam
3 years ago
Excellent service. My wife’s Abarth had a problem with its side skirt beginning to detach. Carlos and Tasha got it in and fixed the same day. Side skirt now looks as good as new. Everyone happy. Thumbs up.
Ged R. profile picture
Ged R.
8 years ago
A big thank you all the staff at Sapphire. Especially Scott and Mike for doing a brilliant job. Also, a special thank you to Donna for her help and contrary to what some may say on ere she is a sweetheart. Cheers Ged

Why Choose Sapphire Garage for Your Non-Fault Claim?

Involved in a fault or non-fault accident? Let Sapphire Garage handle the stress of car accident repair. We manage the entire claims process, working directly with the at-fault party’s insurer to cover all costs—no paperwork, no hassle, and no out-of-pocket expenses

Stress-Free Claims

We handle the entire claims process, working directly with the at-fault insurer so you don’t have to.

No Out-of-Pocket Costs

All repair and courtesy car expenses are covered by the at-fault insurer, meaning you won’t pay a penny.

Courtesy Cars Provided

Stay mobile with a replacement vehicle while we repair yours.

Premium Repairs

Using OEM parts and advanced repair techniques, we restore your vehicle to manufacturer standards.

Local Experts in Manchester

With decades of experience, we’re trusted by drivers across Manchester and surrounding areas for non-fault accident claims and high-quality repairs.

Stress-Free Claims

We handle the entire claims process, working directly with the at-fault insurer so you don’t have to.

No Out-of-Pocket Costs

All repair and courtesy car expenses are covered by the at-fault insurer, meaning you won’t pay a penny.

Courtesy Cars Provided

Stay mobile with a replacement vehicle while we repair yours.

Premium Repairs

Using OEM parts and advanced repair techniques, we restore your vehicle to manufacturer standards.

Local Experts in Manchester

With decades of experience, we’re trusted by drivers across Manchester and surrounding areas for non-fault accident claims and high-quality repairs.

Our Services

Vehicle Repairs

Panel work, paint, M.E.T., and quality control — all under one roof. Finished with a full valet and delivered in pre-accident condition.

4-Wheel Alignment

Smoother driving, longer tyre life, and peace of mind.

Alloy Wheel Refurbishment

Alloy wheel refurb to improve performance and tyre life.

ADAS Radar Calibration

We recalibrate advanced safety systems like lane assist and auto braking to factory settings.

Contract Hire De-Fleet Services

Avoid end-of-lease charges. We restore leased vehicles to manufacturer de-fleet standards.

Vehicle Repairs

Panel work, paint, M.E.T., and quality control — all under one roof. Finished with a full valet and delivered in pre-accident condition.

4-Wheel Alignment

Smoother driving, longer tyre life, and peace of mind.

 

Alloy Wheel Refurbishment

Alloy wheel refurb to improve performance and tyre life.

ADAS Radar Calibration

We recalibrate advanced safety systems like lane assist and auto braking to factory settings.

Contract Hire De-Fleet Services

Avoid end-of-lease charges. We restore leased vehicles to manufacturer de-fleet standards.

Additional Services ↴

Air Conditioning Regas

Dual gas systems, ideal for modern and high-end vehicles.

Glass Repairs

We fix chips and cracks with care — safely storing parts during removal.

Diagnostic Checks

Accident-related electrical or mechanical issues diagnosed on-site.

https://www.youtube.com/watch?v=tBUSmu_KbP8

Non-Fault Car Accidents Made Easy

Let us handle your non-fault claim with expertise and care. From repairs to claims management, Sapphire Garage ensures you’re back on the road with confidence and peace of mind.

Call us today on 0161 202 8680 or email for a free quotation.

Contact Us

Before You Call – Please Read

We are an Independent Vehicle Repair Specialists, handling everything from scratches and dents to full collision repairs.

  • Solely mechanical or electrical work is only done as part of accident repairs.
  • We do not offer services not listed on our website or ads.

Thank you for your understanding!

Before You Email – Please Read

We are an Independent Vehicle Repair Specialists, handling everything from scratches and dents to full collision repairs.

  • Solely mechanical or electrical work is only done as part of accident repairs.
  • We do not offer services not listed on our website or ads.

Thank you for your understanding!