Approved Repair Partner For
01
Notify Sapphire Garage Before Contacting Your Insurance
Start by notifying Sapphire Garage of your accident. We work with non-fault claims specialists who will take your details and guide you through initiating your non-fault claim, ensuring the process is smooth and hassle-free.
02
Liability Assessment
The at-fault party’s insurer investigates and confirms responsibility for the accident. Once liability is established, their insurance covers all repair costs, courtesy vehicles, and related expenses.
03
Vehicle Recovery and Assessment
If your vehicle is undrivable, we’ll arrange for it to be transported to Sapphire Garage. Our team will perform a detailed inspection to assess the extent of the damage and create a repair plan.
04
Repairs to Pre-Accident Standards
Your vehicle is repaired by our highly skilled technicians, using OEM parts and advanced equipment to ensure safety and quality.
Our Repair Process:
- M.E.T. (Mechanical, Electrical, and Trim): Includes stripping, rebuilding, and repairing essential components.
- Panel Repairs: Restores the structural integrity of your vehicle, ensuring panels are perfectly aligned.
- Quality Control: Every repair undergoes rigorous inspection to guarantee a flawless finish.
- Valeting: We return your car clean, polished, and looking like new.
05
Courtesy Vehicle Provided
While your vehicle is being repaired, Sapphire Garage or our non-fault partners will provide a courtesy car
06
Claims Handling
Our team and the non-fault claims company handle all communication with the at-fault insurer, managing paperwork, negotiations, and cost recovery. This eliminates stress and ensures a smooth process from start to finish.
07
Final Inspection and Vehicle Return
After the repairs are completed, we perform a final quality control check to ensure every detail meets manufacturer standards. Your vehicle is then returned to you in restored condition, ready for the road.
Saqlain M.
11 months ago
Car had alignment issue, took it to a few garages, none of them could get the car to drive straight, sapphire garage is very knowledgeabe and got the car driving right the first time, not the cheapest but very professional👍
Keith M.
12 months ago
Used for my works van job has always been well done not very quick and don't know about what they charge but the job has always been good.
Rosemary H.
1 year ago
Hyundai recommended Sapphire garage to me. During my first telephone contact they were very helpful and arranged with me to assess my car and formulate a plan which Carlo did the next day.
Carlo was extremely helpful and assisted us through the process of getting approval from the at fault party's insurance. He kept me up to date at all times by phone and email.
The repair was completed efficiently and effectively and again communication was excellent. I was kept informed throughout the whole process.
All of the staff were professional and friendly at all times. Nothing was too much trouble.
Highly recommended.
Olivia H.
1 year ago
Had a technical fault with my car and Carlo and the team at Sapphire Garage sorted it out quickly and efficiently. They kept me informed every step of the way, explaining what they were doing and why, which I really appreciated. The level of service was fantastic – the issue was fixed promptly, the price was very reasonable, and they even valeted my car and topped up the windscreen washer fluid! It’s clear they go the extra mile for their customers. I’d definitely recommend them and won’t be going anywhere else for any car needs in the future. Thanks again!
Michael M.
1 year ago
Amazing service, very efficient and fast responses to emails, lovely team and car was booked in and fixed within a couple of days.
faiz I.
1 year ago
Good place for your car body repairs
Steve R.
2 years ago
Recently had our VW Passat in for a rear end body repair,we would like to thank the team for a thoroughly professional service from start to finish, cannot recommend them highly enough.
Thank you Steve/Sarah
Arkadiusz M.
2 years ago
Best alignment in the town😊
I'm so happy with the service
I would like to thank the whole team 😊 finally my car drives straight as it should 🙌 Many thanks 👍🏻
Akhtar H.
2 years ago
10/10 quality on the job required. The estimator is a great credit to the business. Very professional and efficient.
Ed W.
2 years ago
Excellent service from start to finish.
thomas M.
2 years ago
Excellent Garage Excellent people, especially Amanda and Scott
Nicola R.
2 years ago
My car was repaired after two accidents.
I was really impressed with the speed and quality of the repairs. The people are very approachable and offered practical advice.
Very pleased and have recommended them to everyone I know.
josh53sharp
2 years ago
I have had 3 vehicles repaired by Sapphire over a few years and cannot recommend them highly enough. From the friendliness of the staff to the professional and honest way they deal with you - it’s a revelation in an industry traditionally with a good portion of “dodgy” work and overcharging. Two of my jobs were “unusual” but nothing phased the team at Sapphire and unlike other companies, you can even speak with the owner if needs be. Super guy. Leads from the front and sets the standards his staff work to.
VengerCam
3 years ago
Excellent service. My wife’s Abarth had a problem with its side skirt beginning to detach. Carlos and Tasha got it in and fixed the same day. Side skirt now looks as good as new. Everyone happy. Thumbs up.
Ged R.
8 years ago
A big thank you all the staff at Sapphire. Especially Scott and Mike for doing a brilliant job. Also, a special thank you to Donna for her help and contrary to what some may say on ere she is a sweetheart.
Cheers
Ged
https://www.youtube.com/watch?v=tBUSmu_KbP8
Let Sapphire Garage Handle Your Vehicle Repair and Claim
We’ll handle every detail—working directly with the at-fault insurer, providing you with a courtesy car, and restoring your vehicle to its pre-accident condition. Our focus is on delivering quality repairs and keeping your costs to a minimum.
Call us today on 0161 202 8680 or email enquiries@sapphiregarage.co.uk for a free quotation.
